Frequently Asked Questions

Where are you located?

I'm located in England!

How do I order a custom rug?

Complete the form on this page and I'll get back to you when customs are open!

How do I clean my rug?

Lightly vacuum (low setting) and use a lint roller. Don't walk on it with dirty shoes or rest dirty things on it. Do NOT machine wash. Also keep in low traffic areas. You can enquire about using harder wearing materials for higher traffic areas.

How much is shipping?

The price of shipping depends on the size/weight of the rug, as well as your location. I also ship internationally.

Will I have to pay customs?

I'm not responsible for customs charges, as I'm unable to control whether you are charged or not. It's possible you will have to pay, or that it will come straight to you free of charges!